Privacy Policy

HER Reset Room by Dee respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your information when you:

visit our website;
contact us;
download a resource;
join our email list;
book a discovery call;
purchase a workbook, coaching service or RTT session;
attend a coaching or Rapid Transformational Therapy session;
communicate with us through email, social media or another platform.

Please read this policy carefully before providing personal information.

1. Who we are

HER Reset Room by Dee provides personal-development resources, coaching and Rapid Transformational Therapy services.

2. Information we may collect

The information we collect depends on how you interact with us.

Personal and contact information

This may include:

your name;
email address;
telephone number;
country or general location;
social-media username;
billing address;
emergency contact details where appropriate.

Booking and service information

When you enquire about or book coaching or RTT, we may collect:

the service you are interested in;
appointment dates and attendance records;
your goals and reasons for seeking support;
consultation and intake-form responses;
relevant background information;
notes created during or after sessions;
progress, feedback and follow-up information;
communication preferences;
signed agreements and consent forms.

Special-category information

Coaching or RTT intake forms and conversations may include more sensitive information, such as:

physical or mental health information;
emotional wellbeing;
medical history or medication information;
racial or ethnic origin;
religious or philosophical beliefs;
sexual orientation or information about your personal relationships.

We will only request information that is relevant to the service being considered or provided.

Health and certain other sensitive details are classed as special-category data. Processing this type of information requires both a lawful basis and an additional condition under UK data-protection law.

Where we rely on explicit consent to process special-category information, you may withdraw that consent. However, withdrawing consent may mean that we can no longer safely or appropriately provide the requested service.

Payment and transaction information

This may include:

the service or product purchased;
amount paid;
payment date;
invoice details;
transaction or payment reference;
refund or cancellation information.

Payments may be processed through PayPal or another third-party payment provider.

We do not normally receive or store your complete debit-card, credit-card or bank-login details when payment is processed directly by an external payment provider.

Marketing and communication information

This may include:

whether you joined our mailing list;
the resources you requested;
emails sent to you;
whether you opened or interacted with an email;
your marketing preferences;
records of consent;
unsubscribe requests.

Website and technical information

When you visit the website, certain information may be collected automatically, including:

IP address;
browser and device type;
operating system;
pages viewed;
time spent on the website;
referral source;
approximate location;
cookie identifiers;
website interactions.

Some of this information may only be collected after you accept non-essential cookies.

3. How we collect information

We may collect information:

directly from you when you complete a form;
when you contact us by email, telephone, social media or messaging service;

when you book or attend a session;
when you purchase a service or product;
when you download a free resource;
when you join our email list;
automatically through cookies and website technology;
from booking, payment, video-call or email platforms used to provide the service.

Privacy information should be made available when information is collected, rather than being buried somewhere visitors are unlikely to see it.

4. How and why we use your information

We may use your information to:

respond to questions and enquiries;
arrange discovery calls;
assess whether coaching or RTT may be suitable;
provide coaching, RTT or digital resources;
manage appointments, cancellations and rescheduling;
process payments, refunds and invoices;
communicate before and after sessions;
maintain appropriate client notes;
personalise the support provided;
send requested downloads;
send marketing emails where permitted;
improve our website, resources and services;
protect our website and business against misuse or fraud;
meet legal, tax, accounting, insurance and professional obligations;
respond to complaints or legal claims;
protect someone’s safety where disclosure is lawful and necessary.

5. Our lawful bases

Depending on the activity, we may rely on one or more of the following lawful bases.

Contract

We may process information where it is necessary to:

provide a service you purchased;
manage your appointment;
deliver a digital product;
process payment;
meet our obligations under a client agreement.

Steps before entering a contract

We may process information when you:

enquire about a service;
request a discovery call;
ask us to recommend a suitable package;
complete a consultation form before deciding whether to proceed.

Consent

We may rely on consent for:

optional marketing emails;
non-essential cookies;
testimonials;
photographs or promotional content;
session recording where separately agreed;
certain uses of sensitive personal information.

You may withdraw consent at any time by contacting us.

Explicit consent for special-category data

Where relevant, we may rely on your explicit consent to process sensitive information disclosed through an RTT or coaching consultation.

The relevant general lawful basis under Article 6 will usually be contractual necessity, steps before entering a contract or consent, depending on the circumstances. Our additional Article 9 condition will usually be explicit consent.

Legal obligation

We may process and retain information where required for:

tax and accounting;
complying with lawful requests;
handling regulatory matters;
maintaining legally required business records.

Legitimate interests

We may process information where necessary for legitimate business purposes, including:

managing and improving the business;
protecting the website and systems;
preventing fraud or misuse;
maintaining basic records of enquiries;
responding to complaints or legal claims;
understanding how visitors use the website.

We will consider whether these interests are overridden by your privacy rights before relying on this basis.

6. Coaching and RTT confidentiality

Information shared during coaching or RTT sessions will be treated as confidential.

However, confidentiality may have limits. Information may be disclosed where:

you have given permission;
disclosure is required by law;
there is a serious concern about immediate risk of harm;
safeguarding concerns arise;
information is required to defend or pursue a legal claim;
anonymised information is discussed during professional supervision.

Where professional supervision is used, identifying details will be removed or limited wherever reasonably possible.

Coaching and RTT sessions will not be recorded unless this has been clearly discussed and you have provided separate written consent.

Any personalised audio created for you will be handled as confidential client information.

7. Who we may share information with

We do not sell your personal information.

We may share limited information with trusted providers who help us operate the business, such as:

website hosting providers;
appointment-booking platforms;
payment processors such as PayPal;
email-marketing providers;
secure cloud-storage providers;
Google Meet, Zoom or another video-call provider;
accountants, bookkeepers or tax advisers;
professional supervisors;
insurers;
legal or professional advisers;
website analytics and security providers;
government, regulatory or law-enforcement bodies where legally required.

8. International transfers

Some service providers may store or process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure an appropriate legal safeguard applies, such as:

a UK adequacy regulation;
an approved international data-transfer agreement;
an approved UK addendum;
another legally recognised safeguard

International transfers of personal information must be handled in accordance with UK GDPR requirements.

9. How long we keep information

We will only retain personal information for as long as reasonably necessary for the purpose for which it was collected.

Our intended retention periods are:

General enquiries: up to 12
Discovery-call records: up to 12 MONTHS
Client intake forms, agreements and session records: 5years
RTT recordings or personalised audio: 5 years
Payment, tax and accounting records: for the period required by law;
Email-marketing information: until you unsubscribe or we close the mailing list;

Unsubscribe records: as long as necessary to ensure we respect your request;

Website analytics: according to the settings of the analytics provider;

Complaints or legal matters: until the matter and any relevant limitation period have ended.

The retention period for coaching and RTT records must be confirmed against your insurer’s conditions, professional guidance and legal obligations before this policy is published.

When information is no longer required, it will be deleted, anonymised or securely destroyed.

10. How we protect your information

We take reasonable administrative and technical steps to protect personal
information. These may include:

password-protected accounts;
device security;
access controls;
secure cloud storage;
encryption where available;
two-factor authentication;
limiting access to people who genuinely require it;
secure disposal of records;
confidentiality agreements with relevant providers.

No internet, email or electronic-storage system can be guaranteed completely secure. You should avoid sending highly sensitive information through ordinary email, Instagram messages or public website forms.

11. Email marketing

We will only send promotional emails where there is an appropriate lawful basis.

Where consent is required, you will be asked to actively opt in. You may unsubscribe at any time by:

clicking the unsubscribe link in an email; or
contacting us at Herresetroomwithdee@gmail.com

Marketing emails sent to individuals generally require specific consent unless a limited existing-customer exception applies, and every marketing message must provide a clear way to opt out.

Unsubscribing from marketing does not prevent us from sending necessary administrative messages about a purchase, appointment or service.

12. Cookies

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function. Others may be used for:

analytics;
website performance;
embedded videos;
marketing;
remembering user preferences.

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function. Others may be used for:

analytics;
website performance;
embedded videos;
marketing;
remembering user preferences.

Non-essential cookies should not be activated until the visitor has been given clear information and a genuine choice to accept or reject them.

You can manage your preferences through the website’s cookie banner.

Please also see our separate Cookie Policy for details of the cookies and technologies used.

13. Your data-protection rights

Depending on the circumstances, you may have the right to:

ask whether we hold your personal information;
request a copy of your information;
correct inaccurate or incomplete information;
request deletion of your information;
request restriction of processing;
object to certain uses of your information;
receive certain information in a portable format;
withdraw consent;
object to direct marketing;
complain to the Information Commissioner’s Office.

The right of access allows people to request a copy of their personal information and supporting information about how it is used.

These rights are not absolute and may depend on the lawful basis, purpose and circumstances of the processing.

To make a request, contact:

Email: Herresetroomwithdee@gmail.com

We may need to verify your identity before responding.

14. Automated decision-making

We do not currently use personal information to make solely automated decisions that produce legal or similarly significant effects.

15. Children

Our coaching, RTT and personal-development services are intended for adults aged 18 and over.

We do not knowingly provide these services directly to children or intentionally collect information from children through this website.

16. Testimonials

We will not publish your name, image, story or testimonial without permission

Where you agree to provide a testimonial, we will explain:

where it may appear;
whether your full name, first name, initials or anonymous wording will be used;

whether an image will be included;
how you may withdraw permission for future use.

Withdrawal may not affect printed or previously published materials that cannot reasonably be recalled, but we will stop new uses wherever practicable.

17. Links to other websites

Our website may link to Instagram, Linktree, PayPal, booking services and other third-party websites.

Those organisations operate under their own privacy policies. We are not responsible for how an external website collects or uses information after you leave our website

18. Changes to this policy

We may update this Privacy Policy when our services, technology, legal obligations or providers change.

The most recent version will be published on this page with an updated date.

Where a change materially affects how we use existing information, we will take reasonable steps to notify affected individuals.

19. Contact us

Questions, concerns or requests about your personal information should be sent to:

HER Reset Room by Dee
Email: Herresetroomwithdee@gmail.com

20. Complaints

Please contact us first so that we have an opportunity to address your concern.